Delivery & Returns

All prices listed on the website include FREE UK delivery.

Delivery to UK address will typically take 1-3 days after dispatch.

Once you have placed your order and the item has been paid for, your order will be processed. We aim to dispatch all items within 24 hours. All items will be sent by Royal Mail and should be delivered within 1-3 days of placing the order (excluding weekends and bank holidays). At busy times there may be a delay, but we always try to aim for these guidelines.

International Delivery

We can send your product to any country in the World. Within Europe deliveries are normally completed by Royal Mail Air Mail, this typically takes 5-7 days to arrive, but can on occasions take longer. For the rest of the World we post items by Royal Mail Air Sure or International Signed For delivery, the delivery time will depend on your location, but please allow up to 10 days. European delivery is £9.99 sterling, with the rest of the World at £19.99 sterling.

For international buyers please note that we are a UK based business with the base currency being UK Sterling, so the actual price paid in Euros or US Dollars may fluctuate due to exchange rates.

Returns Information

Returns and refunds are subject to the following policy.

Please firstly ensure you are buying the correct size strap for your watch, this will help avoid any unnecessary returns or delays. If you are unsure of which size to buy please contact us via email at hello@loveyoursmartwatch.co.uk prior to placing your order and we will be happy to help.

We offer a 30 day money back guarantee.

Please contact us initially via e-mail hello@loveyoursmartwatch.co.uk and we may be able to solve the situation without the need for returning the item.

We accept full returns, exchanges and refunds for straps purchased in error or in the unlikely event that you do not like the strap, but we will not refund the cost of postage as we have paid for the postage out to you. If we have made a mistake and sent you the wrong strap in error or if the item is faulty, then we will cover the postage both ways. The full purchase price will be refunded to your card or Paypal account on receipt of the returned item. The item must be returned in pristine A1 condition or a portion of the purchase price maybe withheld. The item must be returned within 30 calendar days of you receiving it.

Please e-mail us confirming your reason for return prior to returning the item.

Our returns address is:

LoveYourSmartWatch
PO BOX 7806
Poole
BH4 0FU

If you have any questions please contact us at hello@loveyoursmartwatch.co.uk

Refunds will be processed by us within 7 days of receiving the returned item.

Faulty Items

We always aim to dispatch our goods to you in perfect condition. However, occasionally goods can be damaged in transit and we are keen to rectify any problem as quickly as possible.

In the event that the product has a fault, please contact us and we will be delighted to help you.

If you have any queries at all please email us on hello@loveyoursmartwatch.co.uk

Please note LoveYourSmartWatch reserves the right to reject your refund or exchange request.

In all cases we advise you to obtain proof of postage at your post office just in case the parcel does not reach us.

Please note that your right to return items to us is in addition to any other statutory rights you may have.